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B2B Client Service Specialist (Internal) Jobs in Houston

B2B Client Service Specialist (Internal) Jobs

B2B Client Service Specialist (Internal)

Posted on Nov 15, 2023


Technical Sales and Client Services

Contract Type



Reports To

Kayla Fischer



Gene by Gene/myDNA is a dynamic and growing company in the genomic business (Headquarters in Houston, TX with a subsidiary in Australia) delivering consumer genetic testing products, lab services and advanced SAAS genomic interpretation software services.

Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Specialist with a background in science and/or laboratory processes to join our team. The ideal candidate will be comfortable with a client-facing role, possess excellent communication skills, and be adept at problem-solving. This role involves actively engaging with clients, addressing inquiries, and ensuring a seamless customer experience. This will be a hybrid role with a schedule of Monday-Friday 9am-5pm.

Job Functions & Responsibilities

  • Establish and maintain positive relationships with clients through effective communication.
  • Provide prompt and accurate information about our reference lab services.
  • Address client inquiries, concerns, and requests with professionalism and a client-centric approach.
  • Resolve client issues and concerns in a timely and effective manner.
  • Collaborate with relevant internal departments to address and escalate complex problems.
  • Proactively identify potential issues and implement preventive measures.
  • Utilize a strong background in science and/or laboratory processes to understand and communicate complex information effectively.
  • Stay informed about industry trends, advancements, and competitor offerings to provide informed support.
  • Document and maintain accurate records of client interactions, feedback, and resolutions.
  • Develop and update procedural documents and guidelines for customer service processes.
  • Ensure timely responses to client inquiries and follow-up on outstanding matters.
  • Collaborate with cross-functional teams to convey client feedback and suggestions.

Skills & Requirements

  • Bachelor's degree in a scientific discipline or related.
  • A least 1 year of customer service, inside sales, or a client-facing role.
  • Strong problem-solving skills and ability to think critically.
  • Excellent written and verbal communication skills.
  • Proficient in email communication and timely response management.
  • Familiarity with laboratory processes and scientific terminology preferred.
  • Detail-oriented with strong organizational skills.
  • Ability to work collaboratively in a team-oriented environment.
  • Proactive attitude and ability to adapt to a dynamic work environment.


If you'd like to apply for this position, please click the Apply Now button below and attach your resume.

Cover letter is optional.

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